Professional Services and Customer Support to help you get the most from your investment.

​Implementation

iDocuments is implemented via an easy step by step templated process so your system can be up and running as quickly and efficiently as possible. Our consultants or those of our partners will provide you with the necessary support and assistance including system design, installation, configuration, integration and support during go-live and beyond.

Customer Support

Our support team are all iDocuments specialists and have considerable experience in assisting you, both throughout your solution implementation, your user training and also with ongoing support needs once you are up and running. 

 

You can contact our team in any of the following ways:

- Via our online customer and product support portal which allows you to log and track questions and issues  24/7, 365 days per year

- Email support@synantix.com

- Telephone 01252 560100

Online product support and customer service

We provide a web based CRM portal for logging and tracking system issues and questions; this enables us to provide you with a fast and efficient service, and you to see the current status of questions and issues at anytime.

Each customer is provided with a unique User ID and password, which is available upon request from our Customer Support team. Please emailsupport@synantix.com for further information.

User Training

We deliver user training for all our iDocuments solutions and so have a thorough understanding of you support requirements every step of the way. We understand it is vitally important for you to ensure your organisation has all the necessary training, processes and backup support in place for your solution to be a success from the outset. That's why we draw on our years of experience implementing our solutions to provide not only user training, but support documentation and step by step guidance to ensure you have everything in place for a successful launch.

 

We also recognise there are ongoing training support needs and our team can assist you in identifying the opportunities to enjoy optimum benefit from your iDocuments solution.

Additional Help

iDocuments Help provides the latest resources for users; including user manuals, technical documentation and product videos.

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© 2019 Synantix Ltd. BASE Bordon Innovation Centre, Broxhead House, 60 Barbados Road, Bordon GU35 0FX

  info@synantix.com   T: 01252 560100