888 Holdings plc

888 Holdings Public Limited Company (888) is one of the world’s most popular online gaming and solutions providers.

Company

888 Holdings Public Limited Company (888) is one of the world’s most popular online gaming and solutions providers. More than 25 million members have enjoyed their multi-award-winning casino games and promotions.

 

Under its trusted brands 888 has been at the forefront of the online gaming industry since its foundation in 1997. 888 provides customers and B2B partners alike with market-leading and innovative online gaming products that are localised to enable players to enjoy the games they want, in the languages they speak, above all in a safe and secure environment.

 
The customer is at the centre of 888’s business and 888’s culture of continuous innovation and improvement ensures that its products and customer service continue to exceed expectations.

 

Awards and achievements

888 has a multitude of prestigious awards including the 2015 Gaming Intelligence Award for Best Casino Operator.

 

Solution

The iDocuments solution manages payments to independent Chat Hosts who provide services to 888 Bingo Sites. 888 uses time capture software that captures the Chat Host time and rules that affect pay rates. Synantix provided an application to integrate with the time capture software to create an export file configured to 888’s rules and automatically incorporating data such as bonuses, projects, time worked and pay rates and bank details. The solution then generates a set of applicable payment files that are submitted to the bank.

 

Business Challenge

888 employs independent Chat Hosts worldwide to support the Bingo Chat rooms. The  payment system records time and is a repository for employee data such as employee profile, bank details and working rates. A solution was required that used this data to calculate payments and provide a payment solution.

 

 

Benefits

The solution enables global consolidation of time logs and payment rules. The export file automates to the rules and configuration applicable for each independent Chat Host worker worldwide – making it simple to use, saving time and ensuring accuracy.

 

Synantix provided a solution that was not available elsewhere. 8 years on, 888 Holdings is still successfully using the solution; Synantix have provided efficient and timely support plus development upgrades that are vital for a function that provides worldwide payments.

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